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This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand what personal data we collect, how that data is used and the ways it can be shared by us and you.


We will collect and process the following data about you:

1.1. Information you give us

This is information about you that you give us by filling in forms on the Website, using the The Zone NYC DIGITAL, or by corresponding with us by phone, e-mail or otherwise.
The information you give us may include your name, address, e-mail address and phone number and personal description.

1.2. Information we collect about you
When you use or access our Website, we will automatically collect the following information:

1. technical information, including the type of device(s) you are using to access our Website, identifiers such as IP address, device identifiers, the country or region that you are accessing our Website from, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
2. information about your visit to our Website, including the full Uniform Resource Locators (URL), clickstream to, through and from the Website (including date and time), product information you viewed or searched for’, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page;
We may from time to time ask you for your consent to collect other information from you or your device.

1.3. Information we receive from other sources
This includes information we receive about you if you use any of the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytic providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information. This also includes information that we obtain when you access the Website through a social media or other account operated by a third party, such as Facebook, Instagram or Google. Any information about you that we receive from such third parties will be governed by their privacy policy as well as ours.


We use information held about you in the following ways:

2.1. Information you give to us
We will use this information:

2.1.1. to carry out our obligations arising from any contracts entered into between you and us, for example, the contract which governs how we provide the Services to you;
2.1.2. for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
2.1.3. as part of our efforts to keep the Services safe and secure;
2.1.4. to administer competitions, which may be run on any of our Services. We will use the personal information that you provide in relation to that competition for the purposes of running the competition. We may also publish the names and entries of competition entrants;
2.1.5. to notify you about changes to the Services;
2.1.6. to improve the Services and to ensure that content from the Website is presented in the most effective manner for you and for your device(s).

2.2. Information we collect about you
We will use this information:

2.2.1. to administer the Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
2.2.2. to improve the Services to ensure that content is presented in the most effective manner for you and for your device(s);
2.2.3. to allow you to participate in interactive features of our Services, when you choose to do so;
2.2.4. as part of our efforts to keep the Services safe and secure;
2.2.5. to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you (including direct marketing communications and advertising within third party Websites, apps and Internet-connect devices);
2.2.6. to optimize the Services for you and other users of the Services;

2.3. Information we receive from other sources
We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out in this Privacy Policy (depending on the types of information we receive). For example, we have a number of social and community channels which we use to communicate with our users. If you choose to interact with those channels, we will receive your information and use it in connection with those channels, including to engage with you.

2.4. All information
We will also use all information referred to in this section 2:

2.4.1. to provide you with support through our customer service channels when you need it;
2.4.2. to contact you, for example as part of customer service or to send you updates about our Services;
2.4.3. to manage your account and relationship with us and improving your experience when you use our Services;
2.4.4. to prevent crime or fraud;
2.4.5. as required or permitted by any applicable law.

2.5. Legal grounds for using your information
The legal bases that we rely on when processing your information are:

2.5.1. As necessary to perform our contracts with you: for processing information to provide the Services to you, including customer support;
2.5.2. our legitimate interests or the legitimate interests of a third party, where not outweighed by your interests or fundamental rights and freedoms: for processing information for purposes such as analytic, optimizing and improving the Services, preventing and addressing fraud, violations of our terms and policies, or other illegal or harmful activity, and marketing. You may have the right to object to such processing, please see “Your rights” below for further information;
2.5.3. compliance with legal obligations: for processing data when the law requires it.


You understand that we can share your personal information with:

3.1. Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

3.2. Selected third parties including:
business partners, suppliers and sub-contractors for the performance of any contract we enter into with them;
analytic, A/B testing and search engine providers that assist us in the improvement and optimization of the Services;

3.3. We will disclose your personal information to third parties:

3.3.1. as reasonably necessary in order to provide the Services to you (for example, by providing your personal information to suppliers we may use to fulfil the Services or to communicate with you);
3.3.2. where your data is on an anonymous and aggregated basis, meaning you could not be personally identified from it;
3.3.3. where we have your consent to do so;
3.3.4. when you provide information as part of a competition or otherwise interact with our social media channels (for example, by providing a testimonial about one of our Services) we may publish the information you submitted, alongside your name and home country on our Website and social media channels;
3.3.5. in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
3.3.6. if The Zone NYC or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
3.3.7. as we reasonably believe is permitted by law or regulation or as is necessary to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others.


We use cookies to distinguish you from other users of the Services. This helps us to provide you with a good experience when you use or access the Services and also allows us to improve the Services.

4.1. What do we use cookies for?
The cookies we use are categorized into four groups:

4.1.1. Strictly Necessary cookies – these cookies are used for technical reasons and are necessary to enable the Website to operate efficiently so that you can navigate the Website and use the Services with ease. These include, for example, cookies that enable you to log into secure areas of the Website. If these cookies are blocked or disabled, some of the Website’s functions will not be available to you and you may not be able to use the Services.
4.1.2. Performance cookies – these cookies are used to obtain statistics about the number of users of the Website/Services and how such users interact with the Website/Services. These cookies collect information that is aggregated and therefore cannot be used to reveal an individual’s identity. Such information allows us to continuously improve the Website and Services to provide users with a better online experience (such as enabling users to find what they are looking for more easily).
4.1.3. Functionality cookies – these cookies are used to improve the functionality of the Website and make it easier to use the Services. They help us to identify you as a repeat user of the Services and help us remember your preferences. These cookies help us remember information about you that saves you time by making your user experience easier.
4.1.4. Analytical – these cookies gather information about your habits when using the Services (including the pages you have visited and the links you have followed). We may combine such information with other personal data that we have collected about you (for example from third parties) to create a user profile for you. These cookies, in combination with any user profile that you have created assist us to make the Website and Services more relevant to you (i.e. by helping us tailor our content, marketing communications, offers and advertisements to your interests.)
4.1.5. Targeting – these cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and Services more relevant to your interests. We may also share this information with third parties for marketing purposes, unless you disable or block cookies as set out below.


You have certain rights relating to how we process your personal data, including the right to:

5.1. access the personal data that we may hold about you.
If you wish to exercise this right please contact us letting us know that you wish to exercise your right of access and what information in particular you would like to receive. Please note that we may not be able to provide all the information you ask for, for instance if the information includes personal information about another person. Where we are not able to provide you with information that you have asked for, we will endeavour to tell you why. We will try to respond to any request for a right of access as soon as possible, but we will always do so within 1 month of receipt of your request and evidence of relevant ID;

5.2. rectify any inaccurate personal data that we may hold about you.
If you realize that any of the information that we hold about you is incorrect, please let us know and we will correct it as soon as we can;

5.3. have your personal data erased in certain circumstances.
For example, where it is no longer necessary for us to process your personal data or where you object to your data being processed on certain grounds (for example, for marketing purposes). Please note that to ensure that we do not collect any further information you should also clear our cookies from any device where you have accessed our Website and Services. Where we delete personal information about you, we may still retain some or all of that information for other purposes such as maintaining financial records, protecting or enforcing legal rights, maintaining marketing suppression lists or for technical reasons such as maintaining technical security or our database integrity. We may also retain your information in an anonymised form;

5.4. object to your personal data being processed for direct marketing purposes.
If you have chosen to receive direct marketing communications from us, you can change your mind at any time by following the unsubscribe link in any marketing communication that is sent to you. If you have chosen to receive more than one type of marketing communications from us, you may need to opt out of all of them individually. It may take a few days for us to update our records before any opt out is effective; and
Should you wish to exercise any of these rights, please contact us at
The Website may, from time to time, contain links to and from the Websites of our partner networks, advertisers and affiliates. If you follow a link to any of these Websites, please note these Websites have their own privacy policies and we do not accept any liability for these policies. Please check these policies before you submit any personal data to these Websites.


Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently for any updates.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

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